In Travel
Founded by former our previous franchise owners
Registered & Regulated
#50028032 — Ontario consumer protection
Supplier Partnerships
Via Travel Leaders Network
Cruisers Book With an Advisor
CLIA 2024
Looking for a travel agent in Ottawa? Phoenix Voyages is a TICO-registered travel agency headquartered right here in the Ottawa area. Whether you’re planning a Caribbean cruise, an all-inclusive resort getaway, a European river cruise, a destination wedding, or a complex multi-stop itinerary — our team of experienced Independent Travel Advisors can handle it.
We’re not an online booking engine. We’re real people with real expertise — and we happen to be local. Our founders, Mireille and Alain Guertin, spent over a decade running the award-winning our previous franchise franchise in Ottawa before launching Phoenix Voyages. They know the Ottawa travel market, they know the suppliers, and they’ve helped thousands of clients plan unforgettable trips.
Ready to Plan Your Trip?
Talk to one of our Ottawa-area travel advisors — no obligation, no booking fees, just expert advice on your next vacation.
Or call 1-855-383-5771 — local Ottawa team, real people.
764274 Ontario Inc. o/a Phoenix Voyages | TICO #50028032
Why Book With a Travel Agent in Ottawa?
In a world of online booking sites, why would you use a local travel agent? Because the experience is completely different — and the data backs it up:
- Expert advice, not algorithms. A travel advisor listens to what you actually want and builds an itinerary around it. Online sites show you what’s cheapest or what they’re paid to promote. An advisor shows you what’s best for you.
- TICO protection. When you book with a TICO-registered agency like Phoenix Voyages, your money is protected by Ontario’s Travel Industry Compensation Fund. If a supplier goes bankrupt, you’re covered. Book direct or through an unregulated site? You’re on your own.
- Someone in your corner when things go wrong. Flight cancelled? Hotel overbooked? Natural disaster at your destination? Your travel advisor handles it — rebooks, reroutes, calls the supplier, advocates for you. Try getting that from an app.
- Same price, better service. Travel advisors earn commission from suppliers — not from you. The price you pay is typically the same as booking direct, but you get expert planning, ongoing support, and someone who remembers your preferences for next time.
- Local knowledge. Our Ottawa-based team knows the best departure airports (YOW direct routes, connecting through YUL or YYZ), seasonal pricing patterns for Canadian travellers, and which suppliers deliver consistently for our market.
The numbers are clear: 50% of travellers say they’re more likely to use a travel advisor today than in the past, and 73% of cruise passengers book through an advisor (CLIA 2024). The travel agent comeback is real — and Ottawa has one of the best agencies in the country.
What We Specialize In
Phoenix Voyages advisors book everything from weekend getaways to once-in-a-lifetime journeys. Our most popular categories from Ottawa clients:
| Travel Type | What We Offer |
|---|---|
| Cruises | Ocean, river, expedition, and luxury cruises — Celebrity, Royal Caribbean, Holland America, Princess, Silversea, Viking, Norwegian, and more. Departures from Quebec City, New York, Fort Lauderdale, and worldwide. |
| All-Inclusive Resorts | Caribbean and Mexico resort vacations — Sandals, Secrets, RIU, Iberostar, Club Med. Direct charters from Ottawa (YOW) and Montreal (YUL). |
| Destination Weddings | Full group coordination — venue selection, room blocks, guest management, and travel logistics. We’ve planned weddings across the Caribbean, Mexico, and Europe. |
| Group Travel | Family reunions, corporate retreats, milestone celebrations — 10+ rooms with group rates, amenities, and a dedicated coordinator. |
| European Vacations | Guided tours, independent itineraries, and river cruises across Europe. Trafalgar, Insight, Globus, AmaWaterways, Avalon. |
| Luxury Travel | Premium experiences — Silversea, Seabourn, Regent, Oceania, private villas, and bespoke itineraries for discerning travellers. |
| Travel Insurance | Comprehensive trip protection — medical, cancellation, interruption. We help you understand what you actually need (and what you don’t). |
Our Ottawa Roots — Over a Decade and Counting
Phoenix Voyages isn’t a faceless national brand that happens to have a website. We’re an Ottawa-area agency founded by people who’ve been part of this community’s travel industry for nearly two decades.
Mireille and Alain Guertin owned and operated the award-winning our previous franchise franchise in Ottawa for over a decade — one of the top-performing locations in the country. During that time, Mireille personally trained and supported over 125 travel advisors, and together they built a reputation for exceptional client service, deep supplier relationships, and a culture that puts people first.
When they launched Phoenix Voyages, they brought all of that expertise — but built something better. Proprietary technology, a modern booking platform, 60–80% commission splits, and a team culture that’s friendly, fun, and genuinely focused on making every trip memorable. We sell fun and dreams for a living, and it shows in how we work.
As part of Travel Leaders Network — one of North America’s largest travel buying groups — Phoenix Voyages gives Ottawa clients access to 80+ preferred suppliers, exclusive promotions, and negotiated rates that you won’t find booking on your own.
How It Works — Booking With Phoenix Voyages
| Step | What Happens |
|---|---|
| 1. Get in touch | Call 1-855-383-5771, browse our deals page, or fill out a quick inquiry form. Tell us where you want to go and when. |
| 2. Advisor match | We connect you with an advisor who specializes in your type of travel — cruises, resorts, Europe, luxury, groups, or weddings. |
| 3. Planning & quotes | Your advisor researches options, builds an itinerary, and presents you with quotes — no pressure, no obligation. |
| 4. Book with confidence | When you’re ready, your advisor handles the booking. Your funds are held in TICO-regulated trust accounts. You’re protected. |
| 5. Ongoing support | From booking to boarding and beyond — schedule changes, upgrades, travel insurance questions, post-trip follow-up. Your advisor is always a phone call away. |
Your Next Trip Starts With a Conversation
Whether it’s a winter escape to the Caribbean, a summer Mediterranean cruise, or a bucket-list adventure — our Ottawa team has the expertise and the supplier relationships to make it happen.
See What’s On Sale Now • or call 1-855-383-5771
Popular Deals From Ottawa
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Want to Become a Travel Agent in Ottawa?
We’re not just an agency for clients — we’re also a host travel agency that supports Independent Travel Advisors across Canada. If you’re in the Ottawa area and interested in starting a travel career or switching from another host, Phoenix Voyages is the local option with national reach.
- No experience required: Mireille has trained over 125 advisors — from complete beginners to seasoned professionals
- Low startup cost: $299 one-time fee + $28.95/month for the full technology platform
- Work from home: Run your travel business from anywhere with an internet connection
- Local support: Unlike a national host agency, your support team is right here in Ottawa
- Friendly culture: We sell fun and dreams — our team reflects that
Join the Ottawa Team
Whether you’re brand new or bringing a book of business, we’d love to talk. No pressure — just an honest conversation about whether Phoenix is the right fit.
Frequently Asked Questions
Does it cost anything to use a travel agent in Ottawa?
In most cases, no. Travel advisors earn commission from suppliers (cruise lines, resorts, tour operators) — not from you. The price you pay is typically the same as booking direct, but you get expert planning, ongoing support, and TICO consumer protection included.
What is TICO and why does it matter?
TICO is the Travel Industry Council of Ontario — the regulatory body that protects consumers who buy travel from Ontario-registered agencies. When you book with Phoenix Voyages (TICO #50028032), your funds are held in regulated trust accounts, and you’re covered by the Ontario Travel Industry Compensation Fund if a supplier fails. This protection doesn’t exist when you book through unregulated online platforms.
Can I book any type of travel through Phoenix Voyages?
Yes — cruises, all-inclusive resorts, flights, guided tours, river cruises, luxury travel, travel insurance, destination weddings, group travel, and complex multi-destination itineraries. We have access to 80+ preferred suppliers through Travel Leaders Network.
Do I have to come to an office?
No. Everything can be done by phone, email, or video call. Our advisors work with clients across the Ottawa area and beyond — no office visit required. That said, if you prefer a face-to-face conversation, we’re happy to arrange it.
What flights go direct from Ottawa (YOW)?
Ottawa Macdonald-Cartier Airport has seasonal direct flights to popular sun destinations including Cancun, Punta Cana, Varadero, Montego Bay, and several other Caribbean destinations. For a wider selection of cruise departure ports and resort destinations, connections through Montreal (YUL) or Toronto (YYZ) open up hundreds of additional options. Your advisor will find the most convenient routing for your trip.
Can I become a travel agent through Phoenix Voyages?
Yes! Phoenix Voyages is both a consumer travel agency and a host travel agency for Independent Travel Advisors. We’re headquartered in the Ottawa area, so you’d have local support — plus access to our proprietary technology platform, 80+ suppliers via TLN, automated marketing, and a welcoming team culture. Visit our guide to becoming a travel agent or apply directly.
Ottawa’s Travel Agency — Ready When You Are
Over a decade of local travel expertise. 80+ supplier partnerships. TICO-registered and regulated. Whether you’re planning your next vacation or your next career — Phoenix Voyages is your Ottawa connection.
764274 Ontario Inc. o/a Phoenix Voyages | TICO #50028032 | 600 du Golf Rd., Hammond, ON K0A 2A0
Related resources: Ontario travel agency — why TICO registration matters. Cruise deals — the latest sailings from Canada. All-inclusive vacations — resort packages with flights. Become a travel agent — start your travel career. How much do travel agents make? — income guide for Canada. TICO certification — how to get certified in Ontario.