Effective Date: 2025-01-22
Welcome to Phoenix Voyages. These Terms and Conditions (“Terms”) govern your access to and use of our website www.phoenixvoyages.ca and any related services provided by Phoenix Voyages (“we,” “our,” or “us”).
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our website and services.
1. Use of the Website
You may use the website only for lawful purposes. You agree not to:
- Use the website in any way that violates applicable local, national, or international law
- Attempt to gain unauthorized access to our systems or data
- Disrupt or interfere with the security or functionality of the website
- Use the website to transmit spam, malware, or any harmful code
2. Booking and Travel Services
2.1 Travel Bookings
Bookings made through Phoenix Voyages are subject to availability and the terms of third-party suppliers (airlines, hotels, tour operators, etc.). When you book with us:
- You authorize us to act as your agent to secure travel services
- You agree to abide by all terms of the relevant suppliers
- You understand that prices, availability, and schedules may change without notice
2.2 Deposits and Payments
- Deposits may be required to confirm bookings and are non-refundable unless otherwise stated
- Full payment must be made before the specified deadlines to avoid cancellation
- All prices are listed in Canadian dollars (CAD) unless otherwise noted
2.3 Cancellations and Changes
- Cancellation and change policies vary by supplier. We will communicate these at the time of booking
- Phoenix Voyages may charge administrative fees for changes or cancellations
- We recommend purchasing travel insurance to protect your investment
3. Intellectual Property
All content on the website—including text, graphics, logos, images, and software—is the property of Phoenix Voyages or its licensors and is protected under copyright, trademark, and other laws.
You may not:
- Copy, modify, distribute, or republish website content without written permission
- Use our trademarks or brand assets without authorization
4. User Content
If you post, upload, or share content through our website (e.g., reviews, photos), you grant Phoenix Voyages a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content.
You are solely responsible for the legality and accuracy of content you provide.
5. Limitation of Liability
To the fullest extent permitted by law, Phoenix Voyages will not be liable for any:
- Direct, indirect, incidental, or consequential damages
- Loss of data, income, or profit
- Personal injury, property damage, or travel-related issues arising out of or in connection with the use of our services or website.
We act only as an agent for third-party providers and are not responsible for their acts or omissions.
6. Indemnification
You agree to indemnify and hold Phoenix Voyages harmless from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of our services or violation of these Terms.
7. Privacy
Your use of our website is also governed by our Privacy Policy which explains how we collect, use, and protect your information.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content, policies, or practices of these third parties.
9. Modifications to Terms
We reserve the right to modify these Terms at any time. Updated versions will be posted on our website with the effective date. Your continued use of the site after changes means you accept the new Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
11. Contact Information
For questions about these Terms, please contact:
Phoenix Voyages
Email: support@phoenixvoyages.ca
Mail: 600 du Golf Rd. Hammond ON. K0A2A0
Phone: 8553835771