Effective Date: 2025-01-22 (last updated 2026-10-15)
Phoenix Voyages (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.phoenixvoyages.ca, engage with our services, or otherwise interact with us.
1. Information We Collect
We collect both Personal Information and Non-Personal Information when you use our site or services.
Personal Information may include:
- Full name, email address, mailing address, and phone number
- Travel preferences and booking history
- Payment details (collected securely through third-party processors)
- Information you provide via contact forms, emails, and surveys
Non-Personal Information may include:
- Browser type and version
- Device type and operating system
- IP address and location data
- Usage data (e.g., pages visited, time spent)
2. How We Use Your Information
We use your information to:
- Process bookings and deliver travel services
- Communicate with you about your inquiries or bookings
- Provide personalized travel recommendations
- Send promotional emails and marketing materials (you can opt out)
- Improve our website, CRM systems, and customer support
- Comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- Travel partners, airlines, hotels, and tour operators to fulfill your bookings
- Third-party service providers who assist with payments, marketing, and analytics
- Advertising partners (Google and Meta), only if you accept advertising cookies (see section 6)
- Government authorities when legally required (e.g., visa requirements or fraud investigations)
All third-party vendors are required to protect your information in accordance with applicable laws.
4. Data Security
We implement strong physical, electronic, and administrative safeguards to protect your data. This includes:
- Secure servers and SSL encryption
- Access controls and internal data access limitations
- Regular software updates and cybersecurity best practices
5. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing communications
- Request data portability where applicable
To exercise these rights, contact us at privacy@phoenixvoyages.ca.
6. Cookies and Tracking Technologies
We use cookies and similar technologies (small files or scripts stored in or run by your browser). Essential ones are always on. Analytics and advertising technologies stay off until you accept them in our cookie banner, and you can change your choice at any time: Cookie settings. Your choice also applies on join.phoenixvoyages.ca. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a refusal of advertising technologies on this site, even if you click Accept all.
Essential (always on)
- Site security, bot protection and fast loading (our hosting provider and Cloudflare)
- Forms and quote requests, so your submission reaches us
- Advisor referrals: if you arrive through a Phoenix Voyages advisor’s link, the phoenix_ref cookie (30 days) makes sure your request goes to that advisor
- Campaign source: the campaign details in the link you arrived from (the phoenix_utm cookie, 30 days), sent to us only with a form you submit
- Live chat through our 3CX phone system, so you can message our team
- Your cookie choice (the phx_consent cookie, 6 months)
Analytics (only with your consent)
- Google Analytics (Google LLC), through Google Site Kit: pages visited, time on site, device, approximate location and how you found us, to understand which pages and offers are useful. Opt out: Google Analytics opt-out
Advertising (only with your consent)
- Google Ads (Google LLC): measures whether our ads lead to inquiries, and lets us show our ads to past visitors.
- Meta Pixel (Meta Platforms, for Facebook and Instagram): the same purposes.
- Groundhogg, our customer relationship system (hosted by us): records the pages you view and how you found us. If you have submitted a form or clicked a link in one of our emails, this is linked to your contact record so an advisor can follow up with relevant offers.
Our emails
Our marketing emails contain a small image and tracked links that tell us whether an email was opened and which links were clicked. You can unsubscribe from any email using the link at the bottom.
If you have not accepted, Google tags may send cookie-free, aggregate signals (Google Consent Mode) that store nothing on your device. Google and Meta process this data in the United States and other countries. Manage how they use it at Google Ad Settings and Meta Ad Preferences. Google Analytics cookies last up to 2 years and Meta’s up to 90 days unless you withdraw consent or clear them.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those sites.
8. Data Retention
We retain your data only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Meet legal, regulatory, or tax requirements
- Support potential legal claims
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
10. International Users
As a Canadian corporation, our servers and operations are based in Canada. By using our site, you consent to the transfer of your information to Canada, where privacy laws may differ from your jurisdiction.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Revisions will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Phoenix Voyages
Email: privacy@phoenixvoyages.ca
Mail: 600 du Golf rd. Hammond ON K0A2A0
Phone: 8553835771